Privacy Policy & Terms and Conditions
Privacy Policy & Terms and Conditions
Breakthrough Performance and Wellness, LLC Effective Date: May 5, 2025
Privacy Policy
Breakthrough Performance and Wellness, LLC (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, and safeguard your information.
Information We Collect
We may collect the following types of information:
Personal Identification Information: Name, date of birth, address, phone number, and email address provided when you contact us, schedule an appointment, or submit a form on our website.
Health and Clinical Information: Information related to your physical condition, medical history, treatment needs, and care coordination, collected as part of providing physical therapy and wellness services.
Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically when you visit our website.
Communications: Records of correspondence, including emails, phone calls, and text messages related to your care or inquiries.
How Information Is Used
We use the information we collect to:
- Schedule and manage appointments
- Coordinate and deliver physical therapy and wellness services
- Communicate with you regarding your care, billing, and administrative matters
- Respond to inquiries and requests
- Improve the functionality and content of our website
- Comply with applicable legal and regulatory obligations
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site.
What Are Cookies: Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and understand site usage patterns.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors navigate our site so we can improve performance and content. We may use tools such as Google Analytics for this purpose.
- Functional Cookies: Allow the website to remember choices you make to provide a more personalized experience.
Your Cookie Choices: Most web browsers allow you to control cookies through their settings. You may choose to disable cookies; however, doing so may affect the functionality of certain parts of our website.
We do not use cookies to track your activity across third-party websites or serve targeted advertising.
Text Messaging & Mobile Data Compliance
SMS Program Description
Breakthrough Performance and Wellness, LLC uses text messaging exclusively for care coordination purposes. This includes appointment reminders, scheduling updates, and administrative and billing communications related to your care.
Opt-In
By providing your mobile phone number and checking the consent checkbox on our website form, you consent to receive text messages from Breakthrough Performance and Wellness, LLC for care coordination purposes. Consent to receive text messages is not a condition of receiving care or services.
Opt-Out
You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further texts will be sent. Reply HELP for help.
Message Frequency
Message frequency may vary based on your appointments and care activity.
Carrier Disclaimer
Message and data rates may apply. Breakthrough Performance and Wellness, LLC is not responsible for any charges applied by your mobile carrier.
Age Restriction
Text message services are intended for individuals 18 years of age or older. By opting in, you confirm that you are at least 18 years old.
Required Compliance Statement
All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.
Information Sharing
We do not sell, rent, or trade your personal information to third parties.
We do not share mobile information, including text message opt-in data or consent, with third parties for marketing or promotional purposes.
We may share your information only in the following circumstances:
- Service Providers: Third-party vendors who assist with scheduling, billing, or website operations, subject to confidentiality agreements and only to the extent necessary to perform their services.
- Legal Requirements: When required by law, court order, or governmental authority.
- Safety: When disclosure is necessary to protect the safety of an individual or the public.
All information sharing is conducted in accordance with applicable healthcare privacy laws and regulations.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to applicable legal requirements
- Withdraw consent for text message communications at any time by replying STOP
- Contact us with questions or concerns about how your information is handled
To exercise any of these rights, please contact us using the information provided in the Contact Information section below.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we take data security seriously, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
Terms & Conditions of Use
These Terms & Conditions (“Terms”) govern your use of the website located at https://breakthroughperformanceavl.com and any services offered by Breakthrough Performance and Wellness, LLC. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please discontinue use of this website.
Use Restrictions
You agree to use this website only for lawful purposes and in a manner consistent with all applicable local, state, and federal laws and regulations. You may not:
- Use this website in any way that could damage, disable, or impair its operation
- Attempt to gain unauthorized access to any portion of the website or its related systems
- Copy, reproduce, or redistribute any content from this website without prior written permission
- Use this website to transmit unsolicited communications or harmful content
- Misrepresent your identity or affiliation when using any contact or intake forms
Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and page layouts, is the property of Breakthrough Performance and Wellness, LLC or its content suppliers and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution of any content from this website is strictly prohibited.
Third-Party Links
Our website may contain links to third-party websites for informational purposes. These links do not constitute an endorsement of the content, products, or services offered by those websites. Breakthrough Performance and Wellness, LLC is not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any external sites you visit.
Termination
We reserve the right to restrict or terminate your access to this website at any time, without notice, for conduct that we believe violates these Terms or is otherwise harmful to other users, third parties, or our business interests.
Governing Law
These Terms and this Privacy Policy are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in the State of North Carolina.
Changes to Terms
We reserve the right to update or modify this Privacy Policy and these Terms & Conditions at any time. Changes will be posted to this page with a revised effective date. Continued use of this website following the posting of changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
Contact Information
For questions, concerns, or requests related to this Privacy Policy or these Terms & Conditions, please contact us:
Breakthrough Performance and Wellness, LLC 752 Biltmore Ave, Asheville, NC 28803 Phone: (828) 407-0368 Email: dan@breakthroughperformanceavl.com Website: https://breakthroughperformanceavl.com Business Hours: Monday – Friday, 7:00 AM – 6:30 PM